Terms of Service

1. Acceptance of Terms

By accessing or using the Brandful website and services (“Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you and Brandful (Pty) Ltd (“Brandful”, “we”, “us”, or “our”), a company registered in South Africa.

2. Services Description

Brandful provides branded promotional products and merchandise services, including:

• Product catalogue browsing and selection
• Quote requests and processing
• Product customization and branding services
• Order fulfilment and delivery
• Corporate gifting solutions

3. Account Registration

To access certain features of our Services, you may need to register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

4. Quotes and Orders

4.1 Quote Process

Quotes provided through our platform are valid for 14 days unless otherwise specified. Prices are subject to change based on current supplier pricing and stock availability. A quote does not constitute an order until accepted by you and confirmed by us.

4.2 Order Confirmation

Orders are only confirmed once we have received: (a) your acceptance of the quote, (b) approval of artwork/branding proofs, and (c) required deposit payment. We reserve the right to reject any order at our discretion.

4.3 Pricing

All prices are quoted in South African Rand (ZAR) and include VAT at 15% unless otherwise stated. Prices do not include delivery unless explicitly mentioned. We reserve the right to correct pricing errors.

5. Payment Terms

• A 50% deposit is required to commence production on all orders
• Balance is due prior to dispatch
• Payment methods accepted: EFT, Credit Card
• Goods remain our property until full payment is received
• Late payments may incur interest at the prevailing prime rate plus 2%

6. Branding and Artwork

You are responsible for providing artwork in the required format and quality. By submitting artwork, you:

• Warrant that you own or have rights to use all submitted artwork and logos
• Grant us permission to reproduce your artwork on ordered products
• Accept responsibility for reviewing and approving artwork proofs before production
• Understand that colour variations may occur between screens and printed products

Setup fees for branding are non-refundable once production has commenced.

7. Delivery

Delivery times are estimates only and commence after artwork approval and deposit payment. Standard lead times are 10-15 working days for branded items. We are not liable for delays caused by factors beyond our control, including supplier delays, courier issues, or public holidays.

Risk passes to the customer upon delivery. Please inspect goods upon receipt and report any damage or discrepancies within 48 hours.

8. Returns and Refunds

Due to the customised nature of our products:

• Branded/customised products cannot be returned unless defective
• Defective goods must be reported within 7 days of delivery with photographic evidence
• We will replace defective items or provide a refund at our discretion
• Minor variations in colour, size, or print position within industry tolerances do not constitute defects
• Unbranded sample products may be returned within 7 days in original condition

9. Cancellations

Order cancellations are subject to the following:

• Cancellations before artwork approval: Full refund of deposit
• Cancellations after artwork approval but before production: 50% of order value
• Cancellations after production has commenced: No refund

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Brandful or our licensors and is protected by South African and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

11. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the value of the goods supplied
• We are not liable for any indirect, consequential, or special damages
• We are not liable for loss of profits, business, or anticipated savings
• We are not responsible for delays or failures due to force majeure events

12. Indemnification

You agree to indemnify and hold harmless Brandful, its directors, employees, and agents from any claims, damages, or expenses arising from your use of our Services, violation of these Terms, or infringement of any intellectual property or other rights.

13. Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of South Africa.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our Services after changes constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.